Lead customer connections
to the next level

ConnectPath is a next generation Contact Center as a Service solution.

Built in the cloud by CloudHesive, ConnectPath is powered by AWS and extends Amazon Connect with a full-featured agent dashboard and a rich library of features. ConnectPath is an agile, cost-effective, scalable solution that can be deployed globally in minutes.

With an extremely affordable pay-per-use price, extensive out-of-the-box capabilities and no need for custom development ConnectPath is a low-cost solution that can be deployed in minutes.

Connect Path Logo

ConnectPath enhances the capabilities of Amazon Connect at a fraction of traditional contact center solutions.

High-Level Features

Comprehensive OmniChannel Support

Visibility into all customer interactions regardless of the channel.

Outstanding Managability

Real-time agent and queue performance, advanced activity filtering, silent monitoring/coaching, recordings, broadcast announcements, flexible permissions and more.

Team Collaboration

Powerful features allow agents to check availability and quickly connect with click-to-chat or voice calls.

Enhanced Reporting

Real-time reports with statistics and key performance indicators (KPIs) to effectively manage and monitor your contact center.

Built-In Integrations

Robust pre-built integrations with leading CRM solutions like: Salesforce, Microsoft Dynamics, Zendesk, Epic and more.

Increased Agent Productivity

Agents work faster and better with our integrated quick dialer, real-time team presence, click to callback and more. ConnectPath increases efficiencies within the contact center streamlining workloads using features like our integrated quick dialer, real-time presence indicators, click-to-call just to mention a few.

Deployment Options

Standalone Contact Center Icon

Standalone Contact Center

An out-of-the-box, enhanced Amazon Connect platform with features that rival expensive custom development options.

Enhance Existing Amazon Connect Icon

Enhance an existing Amazon
Connect contact center

If you’re already running an Amazon Connect contact center, ConnectPath is an instant upgrade, adding a host of management features, dashboards, and productivity tools.

Take your customer service to the next level.


Why ConnectPath?

  • Comprehensive omnichannel solution (voice, text, chat, social and email).
  • All-inclusive licensing model.
  • Fixed-fee implementation available
  • No-code-low-code deployment
  • Exceptional time to value realization
  • Scales globally in minutes.
  • No installation or configuration required.
  • Powered by award winning AWS services.
  • HIPAA Compliant
  • Available in All Amazon Connect enabled regions.
  • 24/7/365 support around the globe.

If you are considering a contact center as a service solution, we invite you to explore our free trial on the AWS marketplace. A ConnectPath subscription also includes 24/7 world-class support from the CloudHesive support team. ConnectPath is a clear choice if you are looking to modernize your contact center.