Built in the cloud by CloudHesive, ConnectPath is powered by AWS and extends Amazon Connect with a full-featured agent dashboard and a rich library of features. ConnectPath is an agile, cost-effective, scalable solution that can be deployed globally in minutes.
ConnectPath enhances the capabilities of Amazon Connect at a fraction of traditional contact center solutions.
Visibility into all customer interactions regardless of the channel.
Real-time agent and queue performance, advanced activity filtering, silent monitoring/coaching, recordings, broadcast announcements, flexible permissions and more.
Powerful features allow agents to check availability and quickly connect with click-to-chat or voice calls.
Real-time reports with statistics and key performance indicators (KPIs) to effectively manage and monitor your contact center.
Robust pre-built integrations with leading CRM solutions like: Salesforce, Microsoft Dynamics, Zendesk, Epic and more.
Agents work faster and better with our integrated quick dialer, real-time team presence, click to callback and more. ConnectPath increases efficiencies within the contact center streamlining workloads using features like our integrated quick dialer, real-time presence indicators, click-to-call just to mention a few.
An out-of-the-box, enhanced Amazon Connect platform with features that rival expensive custom development options.
If you’re already running an Amazon Connect contact center, ConnectPath is an instant upgrade, adding a host of management features, dashboards, and productivity tools.
If you are considering a contact center as a service solution, we invite you to explore our free trial on the AWS marketplace. A ConnectPath subscription also includes 24/7 world-class support from the CloudHesive support team. ConnectPath is a clear choice if you are looking to modernize your contact center.THE FUTURE OF CX IS HERE